Privacy Policy

Last Updated: May 2, 2024

1. Introduction

KeystoneInsights.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our text notification service.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

  • Contact information (name, email address, phone number, company name)
  • Billing information (payment method details, billing address)
  • Account credentials (username, password)
  • Customer service information (inquiries, feedback)

2.2 Business Information

  • Business name, address, and contact details
  • Number of customers served
  • CRM system used
  • Review data and metrics

2.3 Usage Information

  • IP address and device information
  • Browser type and operating system
  • Pages visited and features used
  • Time spent on our website
  • Referring website or source

3. How We Collect Information

We collect information through:

  • Direct interactions (when you create an account, subscribe to services, or contact us)
  • Automated technologies (cookies, web beacons, tracking technologies)
  • Third-party sources (review platforms, business directories, partners)

4. How We Use Your Information

We may use your information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Send administrative information, such as updates or changes to our terms
  • Send marketing communications (with your consent)
  • Respond to inquiries and provide customer support
  • Analyze usage patterns and improve our services
  • Protect against fraudulent or unauthorized transactions
  • Comply with legal obligations

5. Text Notification Service

If you opt in to our text notification service, we will use your phone number to send you:

  • New review alerts
  • Monthly report summaries
  • Performance milestones
  • Critical reputation updates
  • Service reminders

You can opt out at any time by replying "STOP" to any message or by contacting us directly.

6. Disclosure of Your Information

We may share your information with:

  • Service providers who perform services on our behalf
  • Business partners with your consent
  • Legal authorities when required by law
  • Potential buyers in the event of a business transaction (merger, acquisition, etc.)

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Restrict or object to processing of your information
  • Request transfer of your information
  • Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: contact@keystoneinsights.io